What are your service areas?
Do I need to be home while you clean?
Do you need the keys to my house?
What should I do with my alarm?
Will I have the same team?
How many people will come to clean my home?
How much time will it take to clean my home?
What should I do with my pets?
Do I need to supply any products or equipment?
What is your Cleaning Kit?
Are your cleaning products environmentally-safe?
Should I do anything to prepare for my cleaning appointment?
Can I choose any day of the week and time for my scheduled cleanings?
What is your rescheduling & cancellation policy?
What if my cleaning falls on a holiday?
How can we schedule extra services?
What is mildew and how can I get rid of it?
Do you wash dishes or do laundry?
Do you wash windows?
Do your teams speak English?
Should I tip the cleaning team?
What is your payment policy?
What if something breaks during the cleaning?
Are you licensed, bonded, and insured?
What if I am not satisfied with my cleaning?
Are there any services you can't provide?

1. What are your service areas?

GL&G provides professional cleaning services to homes and businesses in the following areas:

Northern Virginia: Alexandria, Arlington, Burke, Springfield.
Washington, D.C.: Capitol Hill (NE & SE) and NW.
Maryland: Ft. Washington, Oxon Hill, Rockville.

Please note that we are currently expanding our service areas. If you do not see your area listed above, please contact us and we will determine if we can add your area to our cleaning schedule.

2. Do I need to be home while you clean?

You do not need to be home while we clean. For convenience, most clients provide us with a key. We take the security of client keys very seriously, and each key is coded and kept in a secure safe. For clients who live in a condominium or apartment complex, we usually register at the front desk and sign out a key.

If you are at home during your cleaning appointment, we kindly request that you provide unobstructed access to each room while we clean. Our teams are exceptionally trained to clean houses an efficient manner, moving in an organized way to cover all areas of each room. We can only do a great job if we have access to each area of your home.

3. Do you need the keys to my house?

We will need access to your home on your scheduled cleaning date. For convenience, most clients provide us with a key. We take the security of client keys very seriously, and each key is coded and kept in a secure safe. For clients who live in a condominium or apartment complex, we usually register at the front desk and sign out a key.

Clients who do not provide us with a key need to make arrangements to be at home on the date of your scheduled cleaning appointment. We will provide you with a 4-hour arrival time window. If you do not provide us with a key, please make sure to review our policy on lockouts and cancellations.

4. What should I do with my alarm?

Clients who use a security alarm typically assign us a unique security code.

We do not recommend that you leave your alarm off for the date of your scheduled cleaning. Not only will your home be less secure, but it is also quite easy to forget to leave your alarm off if you are already in the habit of activating it each time you leave your home.

5. Will I have the same team?

If you schedule weekly or bi-weekly cleaning service, the same 2 to 3 person team will be assigned to your home. Being assigned the same cleaning team means that your team will have the opportunity to get to know your unique needs and preferences, and in turn deliver a superior and personalized service.

6. How many people will come to clean my home?

Our teams are made up of 2 to 3 cleaning professionals. Each team includes a supervisor who reviews your client work order prior to entering your home, and performs an inspection of the cleaning at the end of the visit.

7. How much time will it take to clean my home?

Since each home is unique, the time it takes to clean each home varies. Factors that affect cleaning times include the type of service you have scheduled, the size of your home, the number of persons and pets living in your home, usage, and amount of furniture and belongings. Please contact us to discuss your needs and receive more information.

We clean in teams of 2 to 3 cleaning professionals. Our team-based structure means that we can clean more thoroughly and in significantly less time than one person.

8. What should I do with my pets?

We all love pets, and most of us have pets of our own. Our cleaning teams work safely around most pets and all of our cleaning products are safe for pets. However, if your pet is aggressive or easily frightened, please crate or secure your pet in a restricted area so that we may have unobstructed access to the rest of your home.

Please note that due to health and sanitation reasons, our teams are unable to clean up animal or human waste.

9. Do I need to supply any products or equipment?

We provide all of the equipment and supplies necessary to provide you with an excellent cleaning. Your health and well-being are at the core of everything we do. We only use healthy cleaning methods and green products that are safe for people, babies, pets, and the environment. We do not use abrasive cleaners, waxes, furniture polish, ammonia, or alcohol-based products. However, we will be happy to use any special products that you supply.

We sanitize all of our products and equipment, and will only bring fresh and clean cloths into your home. We also supply a clean mopping towel for each client, and will never use a sponge or string mop in any home.

We offer a fantastic Cleaning Kit at a low cost for clients who prefer to keep their own set of cleaning cloths and sponges at home. Please contact us to order your own Cleaning Kit.

10. What is your Cleaning Kit?

We offer a fantastic Cleaning Kit at a low cost for clients who prefer to keep their own set of cleaning cloths and sponges at home. Each kit includes a small caddy that includes your own set of high-quality microfiber cleaning cloths, mopping towel, and bathroom scouring sponge.

Please make sure to launder your cleaning cloths prior to each scheduled appointment. Cleaning cloths should be laundered in warm water and detergent only.

11. Are your cleaning products environmentally-safe?

Your health and well-being are at the core of everything we do. We only use healthy cleaning methods and green products that are safe for people, babies, pets, and the environment. We do not use abrasive cleaners, waxes, furniture polish, ammonia, or alcohol-based products. However, we will be happy to use any special products that you supply.

We offer a fantastic Cleaning Kit at a low cost for clients who prefer to keep their own set of cleaning cloths and sponges at home. Please contact us to order your own Cleaning Kit.

12. Should I do anything to prepare for my cleaning appointment?

To prepare for your cleaning appointment, clients can do the following:

Please contact us ahead of time with any special instructions or requests that you have for your cleaning.
Please pick any objects off the floors such as toys, clothes, and books. By picking up and tidying your home before your appointment, our team will be able to use the time scheduled for your appointment thoroughly cleaning your home instead of straightening up.
Place fresh linens on the beds that you would like us to change.
Check your home for items in need of repair such as towel bars, toilet paper holders, glass shelves, and so on. Check that picture frames, mirrors, and other wall hangings are securely hung with sturdy hooks. If there are any areas of your home that are delicate, unsteady, or in need of repair, please contact us prior to your cleaning to let us know.
If you have hardwood floors, place felt pads on the feet of furniture and chairs to prevent scratching when the furniture is moved for cleaning.

13. Can I choose any day of the week and time for my scheduled cleanings?

Clients on a weekly or bi-weekly cleaning schedule are assigned the same day of the week for each appointment. We service homes in zones in order for our teams to spend more time inside each home and less time on the road.

We provide services from Monday through Friday from 7:30am to 5:00pm. While we cannot tell you the exact time of arrival, we are happy to provide you with a 4-hour arrival time window. We make every effort possible to accommodate any special requests.

14. What is your rescheduling & cancellation policy?

You are welcome to cancel or reschedule your cleaning, and we require minimum 48-hours notice for any changes or cancellations. Changes to a Monday cleaning appointment must be made no later than the preceding Thursday.

Cancellations made with less than 48-hour notice are subject to a penalty of your full cleaning fee. Lockouts are viewed and treated as a late cancellation.

We take our scheduling commitments seriously, and guarantee to show up on your scheduled appointment. In order to provide this type of reliable scheduling, we schedule all appointments in advance and assign cleaning teams according to our daily workload. Late cancellations and lockouts deprive us from the opportunity to fill your timeslot with another client, which is why we charge a penalty. We appreciate your understanding and cooperation in this matter.

Please note that for clients on a recurring schedule who skip a weekly or bi-weekly cleaning, a $35.00 fee will apply to the next cleaning appointment. For monthly clients who skip a scheduled cleaning, the next cleaning appointment will be charged by our regular hourly rate. This fee is to cover the cost of the extra work involved in cleaning a home after a skipped cleaning appointment.

15. What if my cleaning falls on a holiday?

GL&G observes the following national holidays:

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

If your cleaning appointment falls on one of the holidays listed above, we will contact you in advance to reschedule. For all other holidays not listed, GL&G will be open unless we contact you to let you know otherwise.

16. How can we schedule extra services?

We are happy to schedule any extra services you need upon advance request. Please contact us prior to your cleaning appointment to schedule extra services.

Please be advised that since our extra services take additional time to complete and incur an extra fee, our cleaning team cannot perform extra services without prior scheduling.

17. What is mildew and how can I get rid of it

Mildew is a parasitic fungus that requires moisture, warmth, and a food source to exist. Mildew thrives in warm, moist areas that have poor air circulation such as bathrooms. Mildew ranges in color from pink to black.

Our cleaning teams are able to impede the growth of mildew by removing the food sources that it lives on such as soap scum and shower residue. However, as long as moisture and warmth are present, spores immediately germinate and mildew can start to grow again within 24 hours.

To stop the growth of mildew, the area must be kept dry or it must be chemically treated. Although not part of a green cleaning program, chlorine bleach is currently the most effective product that will remove mildew from an infected area. Although our teams normally do not use bleach, we can spot-treat your bathroom with bleach upon special request. Please note that mildew that has been left to grow underneath your grout or caulking can no longer be removed through cleaning.

There are a few easy and simple steps you can take to prevent mildew from growing in your bathroom. First, always run a fan during your shower or bath as well as for 15 minutes after you have finished. Second, after each shower or bath make sure to dry all mildew-prone areas (such as corners, cracks and crevices of the tub and shower) with an absorbent microfiber cloth. It takes less than one minute to dry these areas. By carefully practicing these steps, you will be amazed at how beautifully preserved and mildew-free your bathroom will stay.

18. Do you wash dishes or do laundry?

Our service includes loading dishes into your dishwasher. We do not provide laundry services, but are happy to place your linens in a wash-cycle upon special request.

19. Do you wash windows?

We clean interior windows and exterior, double hung windows that can be accessed from the inside of your home.

20. Do your teams speak English?

GL&G has a diverse and multicultural staff. Our teams are comprised of at least one member who can understand basic English.

If you have any instructons or special requests, please contact us prior to your appointment so we can add this information to your work order. Your cleaning team will review your work order before entering your home.

We are in constant contact with our cleaning teams throughout the day. Please let us know about any concerns you may have and we are happy to contact the team immediately, even while they are working in your home.

21. Should I tip the cleaning team?

Our team members do not expect tips, but you are welcome to leave a gratuity for your team if you feel you have received outstanding service.

22. What is your payment policy?

Payment is required at time of service. We accept check or cash. Please note that we do not accept credit cards at this time.

Please leave your payment for us in a sealed envelope marked "GL&G" in a visible spot such as an entrance table or kitchen counter.

You are welcome to prepay for your service at the beginning of each month, or set up automatic payments using your bank's auto-pay service. For clients using their bank's auto-pay service, please make sure that payments arrive before or on the day of your scheduled service.

23. What if something breaks during the cleaning?

We treat your home with utmost care and love. While we make every effort not to break items, sometimes accidents happen. If an item in your home is broken or damaged, our cleaning team will leave you a note and our office manager will promptly contact you to discuss the incident. We cover the cost of replacement or repair up to $500.00. For any amounts over this limit you should depend on your homeowner or renter’s insurance. GL&G must be notified within 24 hours of service if any unreported damage is discovered.

Please let us know about any special items such as family heirlooms, fragile objects, or any other precious items that possess a significant sentimental or monetary value. We will avoid cleaning those items rather than risk an accident.

In addition to valuable items, we avoid cleaning inside china and curio cabinets, electronic devices such as computers, printers, and televisions, and washing dishes. If you request that we clean any special items or handwash dishes, we are not responsible for damage or breakage to these items.

We are not responsible for damage due to faulty and/or improper installation of any item, or for items damaged before cleaning. All surfaces (i.e., marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm.

24. Are you licensed, bonded, and insured?

GL&G is fully licensed, insured, and employee-bonded.

25. What if I am not satisfied with my cleaning?

We guarantee that we will knock your socks off with our cleaning, and offer a 100% satisfaction guarantee. If you find an oversight or for any reason are not satisfied with your service, please contact us immediately. We will cheerfully return to your home to re-clean the area on the next business day at no cost to you.

26. Are there any services you can't provide?

We provide professional cleaning services for homes and businesses. For the safety and health of our employees, we cannot move heavy items such as beds, mattresses, dressers, sofas or heavy boxes. We are not able to clean up animal or human waste or clean firearms. We also do not provide pet or child sitting services.

Questions? Please contact us at 703-548-0613 to schedule a free estimate.